●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.
●Write the report for the Managing Director， explaining：
A What aspects of your department function most effectively
B Which aspect is most in need of improvement
C How this improvement could be achieved
Question 3
●You work for an employment agency. The following is part of a letter you have received from a customer：
The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.
●Write a letter to the customer：
A apologising for having sent the unsatisfactory temporary worker
B giving reasons for what happened
C explaining why what happened was exceptional
D offering some sort of compensation to the customer
Question 4
●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.
●Write a proposal for the Managing Director：
A Sunmarising the strengths and weaknesses the current website
B suggesting new services and information to be provided through the website
C explaining the benefits the improvements would bring.
www.kuaixue5.com
Listening
Part one：
Question 1-12
●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates （UAE）
●As you listen， for questions 1-12. complete the notes， using up to three words or a number.
●.After you have listened once， replay the recording.
The business Master Class
Arrangements for participants
1 The event will take place over
2 Seminar organized by
3 The title of the last session will be
4 To use the New City Hotel car park， delegates must obtain a
Dr Sangalli
5 Dr Sangalli has advised many
6 The name of his consultancy is
7 He is the author of
8 In Europe， he is the best-known
The Business Master Class
9 to become more
10 to establish new
Two outcomes of session：
11 design your own
12 take away documents containing actual
Part two
Questions 13-22
●You will here five different business people talking about trips they have recently been on.
13
14
15
16
17
A to supervise staff training
B to hold job interviews
C to introduce new policy
D to visit possible new premises
E to observe working practices
F to meet a new manager
G to sign a new contract
H to deal with a complaint
Task two-problem
●For question 18-22， match the extracts with the problem， listed A –H
●For each extract， choose the problem described
● write one letter （A-H） next to the number of the extract
18
19
20
21
22
A I forgot a document
B My hotel was noisy
C I was late for meeting.
D I didn’t understand some figures.
E The service at my hotel was bad.
F I had some wrong information
G I didn’t have an interpreter.
H I experienced computer problems.
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PART THREE
Question 23-30.
●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins， a company which manufactures children’s clothing.
23 What is said about the ownership of Jenkins？
A the founder has sold the company to someone else.
B Jenkins has merged with another company
C There has been no change of ownership.
24 What does the Human Resources manager see as the main external threat to Jenkins？
A Their retailers are becoming less willing to pay their prices.
B Consumers are buying more top-of-the-range children’s clothes.
C More and more companies are producing children’s clothes.
25 The Human Resources manager sees the company’s main strength as the fact that
A It has several long-term contracts
B it makes products of high quality
C its distribution system is efficient
26 The Human Resources manager believes that Jenkins’ main weakness at present is that
A the machinery is inadequate for current requirements
B the management style is out of line with modern demands
C the relation between management and workers are poor.
27 According to the Human Resources manager， why do many machinists choose to leave？
A They think that they can get better paid work elsewhere.
B They feel that too much is expected of them
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